PRIVACY POLICY

Privacy Policy

Last updated: October 5, 2026
Effective date: October 5, 2026

Chipperfield Physiotherapist Corp. (“Chipperfield,” “we,” “us,” or “our”), operating as Chipperfield Mobile Physio & Wellness, is committed to handling personal information with care, respect, and discretion.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use our website, contact us, book or receive our services, or otherwise interact with us.

For the purposes of this Policy, “personal information” includes information about an identifiable individual, including personal health information that we collect in the course of providing physiotherapy and wellness services.

1. Scope and Accountability

This Policy applies to personal information under our control in connection with our mobile physiotherapy and wellness services, website, appointment administration, billing, and related communications. It applies whether information is collected in person, by telephone, electronically, or through a third party acting on our behalf.

We are subject to British Columbia’s Personal Information Protection Act (PIPA) and other applicable Canadian laws and professional obligations. Where applicable, the standards of the College of Health and Care Professionals of British Columbia also govern how patient information is collected, used, stored, disclosed, and disposed of.

We have designated a Privacy Officer who is responsible for our privacy practices and for responding to privacy questions, complaints, and requests.

Privacy Contact

Chipperfield Physiotherapist Corp.
351 West 20th Ave
Vancouver, BC V5Y 2C5

Katie Grill-Donovan, Privacy Officer
operations@chipperfieldphysio.ca
604-828-2610

2. Personal Information We Collect

We collect only the personal information that is reasonably necessary for the purposes identified in this Policy or otherwise permitted or required by law. The information we collect depends on how you interact with us.

2.1 Information You Provide or That Is Collected for Your Care

Identity and contact information: such as your name, date of birth, address, email address, telephone number, and emergency-contact details.
Appointment and administrative information: such as appointment details, referral information, communication preferences, and service history.
Personal health information: such as health history, symptoms, assessment findings, treatment plans, clinical notes, treatment information, relevant reports, and information provided by or about you for the purpose of providing safe and effective care.
Billing and payment information: such as billing address, payment status, insurer or benefit-plan information, and information needed to process or reconcile payment. If payment-card information is processed, it may be handled by an authorized payment-service provider.
Communications and feedback: such as the contents of emails, telephone messages, feedback, questions, forms, and other communications you send to us.

2.2 Information Collected Through Our Website

When you visit our website, we or our service providers may collect technical and usage information. Depending on your browser, device, and website configuration, this may include your IP address, browser and device type, operating system, pages or features accessed, referring page, date and time of visit, and cookie or similar-technology preferences.

We use this information to operate, secure, maintain, and improve our website.

Please do not send detailed health information through a general website inquiry form or ordinary email unless we have specifically provided you with a secure method for doing so. If you are already a client, please use the communication channel we have advised is appropriate for your care.

2.3 Information From Other Sources

With your consent or as otherwise permitted or required by law, we may receive relevant information from a parent or guardian, another health-care provider, a referral source, an insurer or benefit provider, or another person authorized to act on your behalf.

3. How We Use Personal Information

We use personal information only for purposes that are reasonable and appropriate in the circumstances, including to:

Provide, coordinate, document, and manage physiotherapy and wellness services;
Schedule, confirm, reschedule, and administer appointments;
Communicate with you about your care, appointments, service updates, and reasonable follow-up;
Obtain payment, process claims or benefit information where authorized, and maintain related business records;
Manage and improve our services, website, operations, and client experience;
Protect the security, integrity, and confidentiality of our information, systems, and services;
Meet legal, regulatory, professional, tax, accounting, insurance, and record-keeping obligations;
Respond to your questions, access or correction requests, or privacy concerns; and
Send marketing or promotional communications only where permitted by law and subject to your choices.

We will obtain meaningful consent for the collection, use, and disclosure of personal information when consent is required. In appropriate circumstances, consent may be express or implied. For sensitive personal health information and other situations where it is appropriate, we will seek express consent.

You may withdraw consent, subject to legal, professional, and contractual limitations and reasonable notice. Withdrawal of consent may affect our ability to provide certain services.

4. How We Disclose Personal Information

We do not sell or rent personal information.

We may disclose personal information only as reasonably necessary for the purposes described in this Policy, with your consent, or where permitted or required by law. This may include disclosure to:

Service providers: such as providers of appointment booking, secure communications, website hosting, payment processing, data storage, accounting, technical support, or other operational services. They may access personal information only as needed to provide services to us and are required to protect it appropriately.
Other health-care providers or referral partners: such as a physician, another regulated health professional, a clinic, or a referral source, when you have authorized the disclosure or when it is otherwise permitted or required by law for your care.
Insurers and benefit providers: when you request or authorize us to submit information for payment, reimbursement, or benefits administration.
Professional advisers, regulators, and legal authorities: including professional regulators, legal advisers, insurers, courts, law-enforcement agencies, and government authorities, where disclosure is authorized or required by law or necessary to establish, exercise, or defend legal rights.

When we disclose personal information, we take reasonable steps to limit the information to what is necessary for the stated purpose.

5. Cookies and Similar Technologies

Our website may use cookies, log files, and similar technologies that are necessary for website functionality, security, or remembering preferences. Subject to your choices and the website’s configuration, we may also use analytics technologies to understand website use and improve our content or services.

You can manage many cookies through your browser settings. Disabling cookies may affect the features or functionality available to you. Where required by law, we will seek your consent before using non-essential cookies or similar technologies.

6. Cross-Border Processing

Some of our service providers may store or process personal information outside British Columbia or Canada. Information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or other authorities in accordance with those laws.

When we use service providers that process personal information outside Canada, we take reasonable steps to ensure that appropriate contractual, organizational, and technical safeguards are in place. You may contact our Privacy Officer if you have questions about our use of service providers or cross-border processing.

7. Safeguards and Retention

7.1 Safeguards

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, collection, use, disclosure, copying, modification, loss, or destruction.

These safeguards may include restricted access, confidentiality obligations, secure record-handling practices, password and access controls, encryption or secure transmission where appropriate, staff training, service-provider oversight, and incident-response procedures.

No method of transmitting or storing information is completely secure. While we work to protect personal information, we cannot guarantee absolute security.

7.2 Retention and Secure Disposal

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet legal and professional record-retention requirements, resolve disputes, and enforce our agreements.

Patient records are retained in accordance with applicable law and professional standards. When personal information is no longer required, we securely destroy, delete, or de-identify it, subject to any legal or professional requirements to retain it.

8. Access, Correction, and Your Privacy Choices

Subject to applicable law, you may request access to personal information we hold about you and request correction of information that you believe is inaccurate or incomplete. You may also ask how your personal information has been used or disclosed, where applicable.

To make a request, contact our Privacy Officer using the contact details above. Please provide enough information for us to identify the records you are seeking. We may need to verify your identity before responding and may request clarification. We will respond within the time required by applicable law and will explain any limitation, fee, or refusal that applies.

You may unsubscribe from non-essential electronic marketing communications by using the unsubscribe mechanism in the message or by contacting us. You will still receive communications that are necessary for your care, appointments, transactions, or our legal obligations.

9. Children’s and Youth Information

We may provide services to children and youth. We collect their personal information only as necessary to provide services, meet legal and professional obligations, or for another purpose authorized by law.

Consent and decision-making for minors will be handled in accordance with applicable law and the individual’s capacity to understand the nature and consequences of the proposed collection, use, or disclosure.

10. Links to Third-Party Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review the privacy policy of every third-party site or service you use.

11. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, services, technology, or legal obligations. We will post the updated Policy on our website and change the “Last updated” date at the top of the Policy.

Where a change is material, we will provide additional notice where required by law.

12. Questions, Concerns, and Complaints

If you have a question, concern, or complaint about our privacy practices, please contact our Privacy Officer first. We will investigate and respond in accordance with applicable law.